Help

The core of our process is communication. We have listed here some frequently asked questions but if you can’t find an answer here, please don’t hesitate to contact us. We will get to you right back.

Shipping

Absolutely, we do! We have also worked out great deals with different courrier companies to ensure the best delivery time and condition of our beloved products.

For example, we use USPS within the USA for fast 3-5 day, tracked and reliable shipping.

Our products ship in a protective paper mailing bag. We are plastic-free.

Given the sustainable nature of our business, all products are made to order in record time, there is no waste. Please allow 3-5 business days for orders to be processed and shipped after your purchase is complete.
After our processing time, here are our shipping time frames:

  • USA: 3-5 business days
  • UK: 2-5 business days
  • Europe: 3-5 business days
  • Rest of the world: 7-10 business days

Shipping prices are calculated during checkout and they vary depending on the product, weight, dimensions, amount and destination. You’ll see the shipping costs once you enter you address at checkout or in the cart page.

Here are the shipping costs for 1 shirt based on destination:

  • USA: $5
  • UK: $2
  • Europe: $5
  • Rest of the world: $9

We offer free tracked shipping to the USA.
If you live outside of the USA, we do offer tracked shipping at an extra cost.

Please make sure you contact us requesting tracked shipping before you place your order.

If your order didn’t end up arriving after the estimated time, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at hello@piccardilla.com noting your order number. We’ll check with the shipping carrier to find out what happened. We are always on your side.

Our Products

We favor organic or recycled materials that care for your skin and the environment. Our entire production chain benefits from the strictest environmental certifications and labels in the market. Our entire process is GOTS certified.

GOTS is the Global Organic Textile Standard label. The strictest certification for textiles made from organic fibers. GOTS tracks the entire chain of production from farm to factory: from harvesting of the cotton, weaving of fibers, assembly of items, to the final product before printing, including even the export of our clothing! It certifies that our cotton is GMO-free and is grown without the use of chemicals and is processed and dyed without using any banned toxic substances.

GOTS also ensures compliance with the labour standards of the International Labour Organization throughout the chain of production.

On top of this, our apparel is made from 100% vegan materials so you can be confident that no harm came to anyone during its creation.

You can learn more about our process in our about page.

Piccardilla never uses standard cotton. Most of our clothing is made from 100% organic cotton.

Organic cotton is a natural, GMO-free fibre that uses less water than standard cotton. In addition, its production does not involve the use of chemicals (no fertilizers or pesticides) and encourages rotation of crops to keep soil healthier, more fertile and maintain humidity. Waste from the cotton ginning process is also recycled for the animal feed industry.

It’s just the best way to produce items of clothing in a sustainable, eco-friendly way.

Payment, refunds & exchanges

We accept all major credit/debit cards like Visa, MasterCard, and Amex. PayPal processes all payments and makes sure your information is protected as well as ours. We never handle your sensitive data.

You DO NOT need a PayPal account to complete your purchase.

You can pay in the currency of your choice by using the currency switch in our menu.

If you need any additional help regarding payment, please contact us.

We accept almost every currency.

Our system currently works with USD (United States Dollar) and GBP (Great Britain Pound). You can choose to pay in either currency by using the currency switcher in the menu or at the top of the screen.

If you don’t operate in either of this currencies, our payment processor will convert your currency to USD so you can actually pay with whatever currency you operate.

Given the sustainable nature of our business, all products are made to order in record time, there is no waste. If you cancel your order within 12 hours after your purchase we will refund you the money in full, no questions asked. However, we cannot offer you a refund or exchange after that unless we made a mistake with your order.

If we made a mistake (we sent you the wrong size, the item is damaged, etc.) we will send you a new order completely on us with some extra love. We are really committed to excellence, when we make a mistake, we own it, so you can buy from us confidently knowing that we will always do you right, it’s part of our values.

You can learn more in our T&C page.

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Sustainable clothing for adventure seekers

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Piccardilla

Sustainable clothing for adventure seekers



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